Privacy Policy

Effective Date: January 2026

At North Texas Pool Pros, we value your privacy as much as we value your pool. This policy outlines how we collect, use, and protect your information when you use our website or sign up for our services.

1. Information We Collect

We collect information you provide directly to us via our contact forms, service agreements, and diagnostic requests. This may include:

  • Name, Email Address, and Phone Number.

  • Service Address and Gate/Access Codes.

  • Pool equipment details and service history.

2. Use of Information

We use your information to provide professional pool maintenance, process billing, and communicate regarding your service visits. This includes sending Digital Service Reports after every visit.

3. SMS and Email Communication

By providing your phone number and email address, you consent to receive communications from North Texas Pool Pros.

  • Email: We send invoices, service reports, and company updates via email. You may opt-out of marketing emails at any time using the “Unsubscribe” link.

  • SMS/Text Messaging: We use text messaging for service reminders, schedule changes, and repair coordination.

    • Consent: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

    • Opt-Out: You can opt-out of SMS communications at any time by replying “STOP” to any message we send.

    • Help: Reply “HELP” for more information. Message and data rates may apply. Message frequency varies.

4. Information Sharing & Third Parties

We do not sell, rent, or lease our customer lists to third parties.

  • Service Tools: We share your data with trusted third-party partners (such as our CRM/Route Management software and payment processors like Stripe/Square) solely for the purpose of fulfilling our service to you.

  • No Sharing for Marketing: Specifically, your SMS opt-in data and consent will not be shared with any third party for their own marketing purposes.

5. Data Security

As a Veteran-owned business, we take the security of your data seriously. We implement industry-standard security measures to protect your access codes and personal information from unauthorized access.

6. Contact Us

If you have questions about this policy, please contact us at:

  • Email: info@northtexaspoolpros.com

  • Phone: (833) 689-7665